Quality Management in Education
Myron Tribus
Exergy, Inc.
Hayward, CA
'INTRODUCTIONThe following principles have been taken from the teachings of W. Edwards
Deming and adapted to education. They are numbered for convenience.3
Quality Principle #1: The redefinition of what it means to be a
manager.
The people work IN a system.
The job of a manager is to work ON the system,
to improve it, continuously,
with their help.
In translating the redefinition of management to education, we redefine the jobs
of the administrators (i.e., the superintendents, the principals and department
heads) as follows:
The teachers work IN a system.
The job of the Principal (Superintendent, Department Head) is
to work ON the system,
to improve it,
continuously, with their help.
The jobs of the teachers are also redefined:
The students study and learn IN a system.
The job of the teacher is to work ON the system,
to improve it,
continuously,
with their help.
In education, this definition is changed.
QUALITY in education is what makes learning a pleasure and a joy.
Some measures of student performance may be increased by threats, by
competitions for grades or by prizes, but the attachment to learning
will be unhealthy. It takes a quality experience to create an
independent learner.
It takes constant engagement to wed a student to learning.
FEATURES in an educational experience are such things as computers in
the classroom, modern physics laboratories, extensive offerings in drama,
arts, music, sports and excellent facilities.
QUALITY has to do with the way the teaching/learning process is carried
forward.'
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